Levels of Action – Programs & Services

Equity Framework > Levels of Action > Programs & Services

Action at the program and service level, includes a focus on incorporating equity in:

• strategic program planning and development
• changes to service delivery
• allocation of resources, and
• capacity strengthening, (e.g. professional development).

Examples of action at the program & service level include:

• Prioritize Lived Experience
• Identify Needs
• Use Inclusive Outreach
• Ongoing & Transparent Communications
• Use Data
• Apply Research
• Target Outreach
• Share Data & Knowledge

Sources

1. Pauly, B., Shahram, S. Z., van Roode, T., Strosher, H.W., & MacDonald, M.(2018). Reorienting Health Systems Towards Health Equity: The Systems Health Equity Lens (SHEL). Victoria, BC: The Equity Lens in Public Health (ELPH) Research Project.
2. Raphael, D., & Brassolotto, J. (2015). Understanding action on the social determinants of health: a critical realist analysis of in-depth interviews with staff of nine Ontario public health units. BMC research notes, 8, 105. doi:10.1186/s13104-015-1064-5